Consultancy, Project Management and Engineering Services

In today’s ever-changing business environment, companies are faced with unprecedented demands on IT teams, systems, networks and applications.

BPS Australia provides a team of consultants, industry experts and technical specialists with the know-how to help your organisation design, build and support technology and communication infrastructure. BPS Australia’s senior management team combines the knowledge of major company operations with specialist skills in project design and management services, gained through many years of industry experience at senior management and project level.

The BPS Australia team has expertise in delivering major technology upgrades, implementing voice and financial trading systems, designing and implementing campus and building infrastructure cabling, managing and planning office relocation and construction management projects.

This wealth of knowledge ensures that BPS Australia’s clients are provided with a professional capability and competence to successfully manage and deliver major local and international projects.

BPS Australia’s staff comprises experienced and qualified personnel selected to match the diverse project needs of its clients with the necessary expertise to deliver a wide range of technical services.

For major or complex projects, a dedicated senior project manager is assigned to coordinate and support all design, management and delivery tasks.

All design, project and site staff, whether internal or from our range of strategic partners, report through the Senior Management team’s Project Review Process and Quality Management System to ensure strict compliance with the quality, programs and financial parameters of the project.

BPS Australia offers a full range of professional Consultancy, Engineering, Project
Management and Implementation Services across the following areas:

• Data Centres
• Networks - LAN & WAN Design and Implementation
• Systems Integration and Migration
• Desktop and Server Standard Operating Environments
• Mail Platforms – Corporate/Internet
• Voice (PABX / VoIP) Design, Evaluation and Implementation
• Structured Cabling Systems
• Specialist Electrical Services
• IT Relocations

BPS Australia’s operational assessments pinpoint the unique, business-specific technology problems and requirements, and translate these to physical, logical, or process-driven designs that provide recommendations on the direction and strategy of a project.

Consultancy and/or Project Management and Engineering Services are offered to BPS Australia’s corporate clients with various contract pricing structures and flexible payment options.

Infrastructure Design and Implementation

BPS Australia has a “no-nonsense” approach to designing and implementing infrastructure solutions for the most challenging requirements - making us the first choice for any large-scale projects.

BPS Australia’s experienced personnel have the capabilities to correctly assess your business requirements to improve network efficiency and the overall effectiveness of your environment. Conceptual designs are prepared to meet your initial requirements, which are then developed further to offer a detailed design, risk profile, implementation schedule, cost plan and resource solution.

Years of experience in the industry, and a solid reputation, has enabled BPS Australia to develop strong relationships with various carriers and builders during many projects, whilst maintaining a vendor-independent stance. With on-site engineers and Project Managers, BPS Australia are able to effectively coordinate the client, vendors, sub-contractors and undertake any engineering tasks that are required.

During the design and implementation phase, close collaboration ensures that all building, environmental and structural issues, and their possible impacts, are considered.

BPS Australia has vast experience with identifying all possible risks involved in implementing new infrastructure. As well as ensuring the long-term capability for maintaining business continuity, BPS Australia’s process can avoid additional costs in the future.

Implementing a successful project requires an effective combination of methodologies, capabilities, tools and techniques. The BPS Australia methodology encompasses the following phases in any project lifecycle:

• Project Initiation
• Discovery and Conceptual Designs
• Detailed Design and Tender
• Procurement and Implementation
• Migration, Handover and Project Closure

These phases are supported through BPS Australia’s Project Office

Project Office

BPS Australia will establish a Project Office that will provide support for your entire project. The core role of a Project Office is to:

• Standardise the documentation and procedures used
• Provide Risk and Issue Control
• Accommodate Change Management
• Establish Quality Control
• Provide contract and procurement facilities

BPS Australia, ensures both easy decision making and open lines of communications are in place, through the following 2 project control structures.

Design Control Group (DCG)

The Design Control Group (DCG) consists of technical personnel tasked with defining the technical requirements of the project. The role of the DCG is to approve the designs and specifications prior to submission to the Project Control Group.

The DCG will be the key decision making unit for design and technical issues and will meet on a weekly basis. All meetings are chaired by the BPS Australia Project Manager.

Project Control Group (PCG)

The Project Control Group is the single point of approval for all project-related matters. Minimal technical or design issues are discussed in this forum. The PCG is responsible for budgetary and overall project decisions and the final approval and review of all facets of the project.

A skilled Project Manager drives the project through all phases of the lifecycle and works closely with all relevant sections of the customer organisation. This ensures all customer requirements are fulfilled, any threats identified as early as possible and remedial action to guarantee complete customer satisfaction is undertaken - that means achieving an efficient implementation on time, within budget and to the customer's full satisfaction.

Audit Services

BPS Australia prides itself on its team of qualified, experienced staff that are courteous, technically informed and up to date. We undertake each project with enthusiasm, professionalism and characteristics that are comforting to clients when conducting an audit.

BPS Australia undertakes auditing services for all communications (desktop, systems, carrier services, etc.) and infrastructure, as well as electrical systems.

The purpose of an audit is to provide a customised, pre-defined account of an organisation’s current communications, infrastructure and/or electrical system. This will be manifested as a full technical report with digital photographs, mandatory and performance standards issues, recommendations and budget pricing for any rectification works.

When should you consider Audit Services?

• When planning any network upgrades
• When looking to relocate
• When looking to expand your business

In the communications industry we are all faced with the constant and rapidly changing advancements in technology. There are so many different standards, so much technical jargon and so many offering an opinion on what you “NEED”.

Don’t be forced to make an on-the-spot or uninformed decision about your IT&C infrastructure.

BPS Australia can assist you to have a solid understanding of your infrastructure, consider your current and future technological requirements, and provide a reliable, unbiased recommendation for a way forward.

A picture paints a thousand words - that’s why we can include digital photography as a critical component of our Auditing Service.

Here are some of the typical comments we receive as feedback after performing our audits:

“This is all ours! At least now we know where it is.”
“I am glad we did this, it has saved us purchasing duplicates!”
“Now we can manage our assets rather than guess!”
“Now we know what we have to move and we can manage it.”

Migration and Relocation Services

If your organisation is undergoing business expansion (mergers/acquisitions, growth in personnel and technology upgrades) or simply needs a more convenient location for your business needs, BPS Australia has the capabilities and experience to handle your relocation/migration project, large or small.

If you’re thinking of managing the project internally, perhaps the following will cause you to rethink the actual scale of the task and the resources required:

• Are you confident that you have the resources to meet your set objectives?
• Are you aware of all the potential risks involved, their impact and how they will be managed?
• Who will ultimately be accountable for any problems/ issues that arise and their resolution?
• Are you willing to stake your reputation on the objectives you set for yourself and your team?

Planning, Management and Implementation

The BPS Australia team takes pride in ensuring “it is left the first time” - on budget with minimal disruption to the business and that the technologies and systems continue to run smoothly from day one.

By consistently satisfying the expectations of our clients, BPS Australia guarantees its solid reputation remains intact. With a strong track record within industry for handling relocations, BPS Australia has developed proven methodologies through its experienced personnel.

Throughout the physical move, the BPS Australia team establishes a “Relocation Command Centre”, which plays a pivotal role in the overall success of the project. The Centre provides a focal point for all management, operational, technical issues and decisions. It is also the control and facilitation point for every component in this
process.

An overview of the BPS Australia’ relocation methodology:

Project Initiation
The definition, costing, planning and formation of the project tasks and deliverables.

User Requirement Brief and Conceptual Design
Confirmation of the clients’ needs through the approval of the client brief, followed by clearly identifying and documenting the current technology and the new requirements.

Detailed Design
Focuses on specifying the selection of equipment and service providers, the preparation of any tender specifications and final designs, the management of those tenders and the preparation of the project budgets and programs.

Relocation / Migration Plans
Identifies the business, people, equipment, infrastructure and systems to be relocated; the scope of works involved for each, prepared schedules and resolution issues formulated into usable plans.

Risk Mitigation Plans
Are developed to thoroughly investigate all situations that may occur that could adversely affect the success of the project, together with identified mitigation strategies.

Change Management
From stage one, a change management process is implemented to ensure total control of the scope of the project and, ultimately, the finances and deliverables.

Issue Management
A centralised issue management procedure is put in place that assists in management of issues and their resolutions so as to minimise any effects that will occur unless action is taken.

Construction and Implementation
We will oversee the coordination of all site activities, approving Inspection Test Plans and monitoring, reporting and rectifying exceptions to the specification. Through this role we maintain site quality and installation program compliance of resources and managing the subcontractors on your behalf.

Relocation Migration, Handover and Closure
A detailed relocation plan is developed (in consultation with the client) that outlines the processes to be undertaken during this phase. It will also see the completion of all documentation and handover manuals for the client, the finalisation of all financial and contractual obligations and the issuance of a Project Closure Report identifying the key successes of the project, areas to be resolved and the subsequent archiving of the Project.

Network Solutions

“The Network” is a critical business tool for an organisation. Data communications are vital to the existence of companies and their ability to service, develop and connect to both customers and markets. At BPS Australia we can help you realise the true benefits to your business that your data network provides you.

We are experienced in assessing your business requirements with a focus to improving network efficiency and the overall effectiveness for your environment. We have proven experience with many organisations and industries both large and small also our personnel having recognised qualifications.

• Novell - Certified Network Engineer
• Novell - Master Certified Network Engineer
• Cisco - Cisco Certified Networking Professional
• Cisco - Cisco Certified Design Professional
• Cisco - Cisco Architecture, Voice, Video & Integrated Data
• Citrix - Citrix Certified Administrator

With our excellent back ground in design, product knowledge, implementation and financial modeling for you data communications we can help you demystify your network and work with you to show you how to grow your network to realise the profit generating ability it has.

Many organisations miss out on market opportunities because “the network cannot do that”. Honestly, you want to know more than what your network can do. You want to know how it can become a vital, flexible, reliable and interactive business tool. We have purposely left out words such as scalability, cost effectiveness as we believe this should be a function of your business. At BPS Australia we will provide a data communications solution that will size as your business sizes with cost modeling that will allow you to map your network cost to profit margin. This means that cost effectiveness and scalability will be handed to you to control. BPS Australia will work with you to develop your financial models and tools that will demystify the network cost to your organisation. Years of experience in the industry, and a solid reputation, has enabled BPS Australia to develop strong relationships with various telecommunication carriers, ISP’s and vendors during many projects, whilst maintaining an independent stance. With design and implementation engineers, BPS Australia is able to effectively coordinate clients, vendors, carriers and other consultants. Since the dawn of time, man has searched for ways to communicate simply, clearly and reliably across horizons. BPS Australia will remove the industry garb about available technologies, trends, and all the other rhetoric that bombard business everyday. We will provide you with clarity, meaning and purpose of the most essential component of your business communication. As the World demands greater reach and sharing of information and greater functionality from solutions, BPS Australia is positioned to ensure that you have the most effective and appropriate tool in your arsenal to be a part of sharing humanity – Your Network. Understand how you can use it today and, most importantly, understand how you can use it in the business world of tomorrow. Take your data communications platform where you want to go! Contact us at BPS Australia.

Distributed Systems

Faced with a multitude of new technology options, sourcing the best solutions for your enterprise requirements becomes an overwhelming task.

“The most expedient way to design new strategies and implement new technology is to utilise the skills of someone who’s already highly experienced in the area”

BPS Australia has significant expertise in the areas of systems integration, Standard Operating Environments, Network Operating Systems, Directory Services and Messaging Systems, among others.

We have the capability to provide you with recommendations, project management and turnkey solutions for the efficient and professional integration of your systems.

In order to meet your operational concerns, BPS Australia takes all factors into account - the completion date, budget tracking, the effects on end-users, the critical success and risk factors, the stakeholders involved in the process and the business drivers.

Standard Operating Environment (SOE)

Design and Implementation

BPS Australia’s SOE design and implementation services are focused on reducing the total cost of deploying and maintaining corporate computing environments. These environments can include hardware, operating systems, application software, directory structures, drive mappings, distributed file system (DFS), printers etc.

Automatic Software Update Facility

Software can be automatically "pushed" out to computers using the SOE. This will be a significant benefit to local IT staff and users who are currently required to carry out software upgrades on all computers individually.

Centralised Support

IT staff can provide more efficient support with their skills focused on supporting one environment rather than being spread over a range of systems.

Integrated Training Capability

Training materials can be developed for the SOE to avoid duplication of similar materials for different environments. In addition, training materials can be customised to exactly match the SOE rather than providing general examples.

Cost Benefits

Standard software can be purchased and maintained at an organisational level allowing
for volume purchasing and support agreements. The benefits of more effective IT
support, training and resources saved by automatic software upgrades will also bring
about cost savings.

Maintaining Standards

Now you can ensure that all staff will use the same default settings for their office
applications and have limited access to altering their desktop. This will minimise the need for potential ‘support calls’.

Our Deployment Methodology

BPS Australia’s proven methodology has been demonstrated through efficient deployment of many different operating systems, upgrades, applications and ‘hot fixes’ using a variety of branded deployment tools and inhouse scripting.

Needs analysis and functional specification

The first phase is to undertake a business needs analysis and develop a functional design specification detailing the process whereby the existing environment will be migrated into the new environment (or the upgrade of the existing environment), and developing how the deployment teams and client will collaborate.

Planning and Piloting

The second phase includes the planning and piloting of detailed structures and implementation of the methodology including documentation. In a secure environment these designs are tested and modified to ensure the achievement of the initial business goals and the success of the project.

Development

The deployment phase defines the process for delivering the solution that has been tested and proven suitable for the client’s environment, including a pilot program that refines the plan and provides further test designs.

Throughout the life of the project, BPS Australia provides reviews that are supported by the following processes and procedures:

• Deployment and Migration plan,
• Operations and support information system (knowledge base, procedures, and processes for performance support, including test results and testing tools),
• Load or image set and installation scripts,
• Documentation repository (hard and electronic copies of all project documents, including deployment notes, are archived),
• Training material for end-users, administrators, helpdesk, and operations staff,
• Change Management Plan,
• Project closeout report,
• Ongoing Support and Maintenance Plan.

BPS Australia considers it vital that the numerous technology dependencies are understood fully during planning and deployment. The following examples illustrate just a few of these dependencies.

• Active Directory and Domain Namespace
• Active Directory and Exchange Server
• Integrating Exchange Server
• Remote OS Installation

Business Continuity and Disaster Recovery

Business Continuity is vital to business success and this process is no longer the sole responsibility of the IT department. A comprehensive Business Continuity program belongs to the business as a whole, not just a single department and must be managed in that context.

How can an organisation continue in business after a disaster if they do not speedily replace or restore all infrastructure and processes affected by the disaster?

• Will their clients wait for them to rebuild?
• Will their business partners know exactly what is happening?
• Will their staff know exactly what is happening?
• Why would their competitors wait till they rebuild until they start taking their clients?
• Will they have the financial resources to rebuild?

How do you determine what components must be included in a comprehensive continuity program? How do you assess the adequateness of those components and processes? How do you test the program? How do you start? Even if you have the skills to construct such a comprehensive program do you have the skills to ensure that it will work when required.

BPS Australia has the experience in the development, implementation, testing and lifecycle management of Disaster Recovery strategies and Continuity of Business planning for corporate organisations.

Our first task in assessing an organisations business continuance/disaster recovery strategy is to analyse present systems, infrastructure and existing business continuance plans (if any) which is given a rating. This is supported by a comprehensive report detailing the adequacy of present systems to forestall disastrous events, an objective analysis of existing recovery plans and a list of actions to further minimise the business continuity risks facing the organisation.

Research conducted by Gartner (www.gartner.com) in 2000 found that over 60 percent of IT managers surveyed did not believe their companies had a basic continuity plan to mitigate the effects of a disaster. It was also shown that most disastrous interruptions to business systems and processes are caused by human intervention either external or internal.

Risk Assessment

But why an assessment? An independent assessment provides a blueprint detailing areas of risk in an organisation. These assessments will identify key individual areas of risk needing immediate attention, but more importantly an assessment provides management with a true picture of the total risk to their organisation of being able to continue in business after a disaster, then management can indeed manage the risk because they know exactly what the risk is.

Disastrous loss of an organisations IT Infrastructure and stored data can be caused by many minor and unrelated events or unforeseen catastrophic events. Because of this our audit program has three distinct stages.

BPS Australia Assesses:

1. The adequateness of preventative measures that should minimise the risk of a disastrous loss of business and IT infrastructure including stored data. This can include but is not limited to power protection, physical security etc.
2. The ability of an organisation to speedily recover stored data, business and IT infrastructure after a disaster occurs.
3. The operational procedures and existing business continuance program, its ability to allow the organisation to speedily resume business in the same method and using the same processes as they were prior to the disaster.

The assessment methodology is linked to strict risk management procedures that provide a business centric DR risk rating for the organisation. Together with a detailed audit report that provides a summary of existing systems, procedures and programs together with recommendations on any risk minimisation with those processes.

BPS Australia also supply a comprehensive action list to management to enable them to cost effectively implement any recommendations arising from the assessment. Where required we can also provide assistance in the planning, construction and management of risk identification and mitigation associated with Disaster Recovery and Business Continuance.

Disaster Recovery Planning

A typical Disaster Recovery Plan includes the following:

• Emergency Response Procedures
• Decision Making Flow Charts
• System Restoration Strategy and Procedures
• Network Restoration Strategy and Procedures
• End User Recovery Strategy and Procedures
• Notification Directories
• Plan Testing and Revision History

BPS Australia provides skills transfer to assist clients in maintaining company-wide Disaster Recovery Plans.

Disaster Recovery Sites

Recovery Support Services are designed to suit those businesses that require a fully operational alternative site for use in the event of a disaster.

BPS Australia recognises that state-of-the-art computing facilities are necessary to facilitate a fast and effective recovery from a major interruption to an organisation’s operations, therefore, BPS Australia will assist with Disaster Recovery Site selection and, if required, will plan, design and construct such facilities.

Voice Systems and VoIP Solutions

From simple branch level PABX solutions to major multi-million dollar PABX networks and Call Centres which incorporate voicemail, ACD, CTI, ISDN and other collaborative messaging technologies, we can devise a solution for your needs.

More and more companies are now visualising the unlimited benefits of converging multimedia, voice and data networks.Due to advances in technology greater cost benefits, scalablity and customised architecture are achievable.

BPS Australia provides the ability to maximise existing infrastructure investments whilst leveraging the latest in voice and data network technologies - IP Telephony. Technology known as Voice over Internet Protocol (VoIP) is used to combine voice and data communications via a common transmission medium - a data network.

The same factors that continue to drive the growth of the World Wide Web,
e-commerce and other IP based technologies, make IP telephony attractive to all types of businesses. The solution provides opportunities not just for intra-business communication and the need for regular, long distance and international billed calls, but also for other enhanced features that allow you to better reach and serve your customers. For example: web based call centres, ‘click to talk to a rep buttons’ and even video-phones.

BPS Australia can also ensure the appropriate levels of design, tendering and implementation are undertaken, conduct reviews of current carrier services and provide a consultancy service focused on the effective use and ongoing training of telephony systems.

BPS Australia provides a solid and scalable foundation for future growth to leverage the next generation of IP Telephony business applications based on Voice over IP (VoIP) that will:

Reduce your network operating costs
By using less expensive, standards-based infrastructure equipment.

Lower administration costs
By utilising easier call management and simpler user interfaces.

Optimise existing resources
Via convergence of existing network resources and increased application integration.

Increase productivity
By making the retrieval of information quicker and easier through increased application integration.

Provide future growth
By helping organisations meet their immediate e-business objectives whilst establishing a path to leverage the next generation of IP Telephony and Internet Protocol Contact Centre (IPCC) business applications into the future.

Data Centre Design

Data Centres are the cornerstone of a network infrastructure, as such, BPS Australia have focused their business to research and understand all the necessary design elements, offering complete turnkey solutions for the design and construction of a Data Centre.

BPS Australia Consulting Services plan, design, implement and manage IT infrastructure solutions for Data Centre’s that are flexible, reliable, secure and scalable, in order to support business growth.

At BPS Australia we know, and understand:

Room dimensioning and functional usage (Efficiency and space conservation)

Cost planning for all areas within a Data Centre

Communications

• Network Infrastructure	• Building Distributors
• Communications cabling	• Carrier liaison
• Equipment cabinet layouts	• Fibre and Copper Backbones
• Patch panels and frame layouts	• Server Farms and Data Storage

Electrical

• Power and Lighting layouts	• Lightning and surge protection
• Power distribution systems	• Lighting (anti glare)
• Generators (both diesel and LPG)	• Uninterruptible Power Supply (UPS)
• Power Conditioners

Raised Flooring systems - including ramp accesses and entries

Redundancy - both communications, electrical and other services

Documentation and Support

• Scaled floor plans - electronic format	• Handover and Operation manuals
• Internet/Intranet/Extranet ready	• Maintenance management
• Cabinet and rack layouts	• Planned update programs
• Full test results and reports on all commissioning

Environmental

• Air Conditioning	• Fire and Smoke detection
• Access control / Security	• Fire extinguishing options
• Remote monitoring

And most importantly:

BPS Australia know the pitfalls, the risks, understand your concerns and deliver on their promises. As past and present clients will demonstrate, BPS Australia has the credentials and capabilities to meet your IT requirements.